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Store Policies

Delivery

We aim to have your order with you within 1-3 business days, but in some cases, unexpected delays do occur for which we will do everything in our power to avoid. We regret that orders are not accepted from the Republic of Ireland or from anywhere outside of the UK.

Privacy Statement

We take your privacy rights as a customer extremely seriously. ANY personal information collected is used solely by us and NO information is passed to third parties.

Your Security when ordering online

When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Contrary to belief, Internet payments are an extremely safe way of using your credit card especially when you consider that handing over your card to a waiter in a restaurant could be far more risky as you have no idea what happens whilst the card is in their possesion. Also in many cases, credit card companies will cover you should your card ever be used fraudulently.

Our method for taking payments

All sensitive data such as credit card numbers is collected on our secure server. Our server has been certified by Thawte A Thawte certificate basically means that we are who we say we are. In order for one to be isued, we must prove that we are the owners of the business and reside where we say we do. Having this certificate acts as a seal of trust. We DO NOT store any credit card numbers on our servers.

Our payment gateway is supplied by bucks.net who simply communicate with the card issuing bank to authorise payments.

Returns Policy

You have the right to cancel your order for any reason from 7 days from date of order or receipt of delivery.

Bespoke items cannot be returned unless the item is faulty.

You must notify us by email of your intention to cancel or return unwanted goods (see below).

Goods must be returned exactly as they as they were received, as new and in saleable condition with the correct packaging and totally undamaged. We cannot accept returns after this 7 day period unless there is a genuine fault with the item.

If you are missing an item, or it is damaged, please notify us within 2 days of delivery and we will take care of things for you. We cannot accept liability for missing products or products that have arrived damaged after this period of time.

To issue a return, please do the following:

Contact the returns department on returns@bcwofficeproducts.com stating your order number, you will then be issued with a returns number which you must mark clearly on your packaging. In most cases, we will collect the unwanted or damaged item from you. You will be advised on this by email.

Unwanted items or items ordered in error will incur a 30% re-stoking fee therefore we will refund you the full amount less the re-stocking fee and the original delivery charge.

If you are requested to return the items, please ensure you return the goods by recorded delivery or similar; we accept no responsibility for items that are lost in the post.

This does not affect your statutory rights.

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